Entering a CCTV Maintenance Contract
From CCTV Information
The Standard approach
- Use the company that installed the system.
- Seek to find a cheaper company.
- Place your contract with a multi disciplined company which also maintains your other security systems.
Common Problems
- It is extremely difficult for organisations to know whether they are paying a fair price and obtaining value for money.
- Total CCTV Management Solution
- Our prices are normally lower than if a client dealt directly with the maintenance company. As we place thousands of pounds of maintenance with installation companies each month, we are in a position to dictate prices to the maintenance company rather than them dictating prices to our clients.
- Advantage to Client
- The client can be confident that their maintenance costs are reasonable and competitive.
- The customer is unhappy with an aspect of the maintenance but their only contact is with a call centre where staff may not appreciate the problem or have the authority to arrange a speedy solution. In a worst case scenario the customer seems to be passed from department to department without the situation being resolved.
- Total CCTV Management Solution
- Due to our relationship with the installation companies and the amount of business we place our contact is normally at Director or Managing Director level. Whilst it is rare for a client to need our intervention; when we do become involved it is taken extremely seriously and problems are normally expedited quickly.
- Advantage to Client
- Our clients are never left on the call centre merry-go-round as we are able to escalate any problems to the highest level within the installation company.
- It is surprising how many organisations persevere with installation companies which fail to achieve the highest levels of maintenance and customer service.
- Total CCTV Management Solution
- Our research indicates that 80% of CCTV Installation/Maintenance companies fall below a competent, professional level. To counter this we have carefully hand-picked just 12 installation companies who undertake the maintenance of our client’s systems. We have purposely kept the number as small as possible to enable us to continuously monitor their performance. On the rare occasions where a company has not consistently met our high standards or implemented immediate improvements we have ceased to work with them and transferred our clients to a high-performing replacement.
- Advantage to Client
- Our clients receive some of the best maintenance and customer service within the industry. We believe that 'excellence' should not be a buzzword used by advertising executives but an ethos that runs through every aspect of our business.
- Long-term maintenance contracts. Where customers are tied in to a three or five-year maintenance contract there is little need for a maintenance company to invest in the high level of customer service necessary to maintain its customer base.
- Total CCTV Management Solution
- If any client, on our standard price rate, is unhappy with the level of maintenance or customer service they are receiving they can immediately call upon The CCTV Advisory Service who will seek to resolve the situation on their behalf. Alternatively they can request a change of company which will take place within 45 days without additional cost. This in itself drives a high level of performance within our maintenance companies as they have no long term contract with any client.
- Advantage to Client
- There is always a third party available to expedite any problems that may arise with the maintenance company or the freedom to change the same at any time.
Please contact us for more details concerning the above or for a Maintenance Quotation.
Continue to: Total CCTV Management